Question 1

How should a buyer choose the right TC Series model?

Accepted Answer

Send destination country, voltage, menu, target batch size, daily meal volume and quantity. Keyu will recommend the model route before formal quotation.

Question 2

Can certification documents be provided?

Accepted Answer

Documents are reviewed by exact model and destination country before quotation. Keyu avoids broad certification claims without model-level checking.

Question 3

Which buyers are the best fit?

Accepted Answer

Restaurant chains, Asian hot-meal restaurants, cloud kitchens, canteens, central kitchens, HORECA equipment dealers and kitchen project contractors.

Question 4

What information is needed for quotation?

Accepted Answer

Country, voltage, dish type, batch size, meals per day, quantity, certification requirement, destination port and preferred Incoterm.

Question 5

Which model should a small restaurant test first?

Accepted Answer

TC-20EA is usually the safer trial route when the kitchen has limited space, smaller batches, or wants to test automatic cooking before a larger purchase.

Question 6

Which model should a restaurant chain compare first?

Accepted Answer

TC-40EA is usually the first model to compare for repeated hot meals, fried rice, noodles, chain stores and cloud kitchens that need a balanced 4 kg class route.

Question 7

When should a buyer consider TC-100EA?

Accepted Answer

TC-100EA is for larger batch workflows such as school canteens, corporate canteens and central kitchens. Keyu can also compare whether multiple smaller machines are more practical.

Question 8

Can one machine cook every dish?

Accepted Answer

No. Buyers should share the menu first. Automatic cooking robots are stronger for repeated hot dishes, fried rice, noodles, stir-fry and standardized recipes than for every possible cooking style.

Question 9

What should a North America buyer confirm first?

Accepted Answer

Confirm destination, voltage, phase, certification requirement, menu, batch size and installation environment. TC-40EA-US is the route to review when 208V / 60Hz and North America documents matter.

Question 10

Does the website price count as a formal quotation?

Accepted Answer

No. Public website content is not a formal quotation, proforma invoice, contract, payment instruction, delivery promise or certification guarantee.

Question 11

Can Keyu support refrigeration or other kitchen equipment too?

Accepted Answer

Yes, by project. Keyu can discuss refrigeration, exhaust, induction and stainless-steel support when the buyer is planning a wider commercial kitchen project. Exact model and document scope still need review.

Question 12

What reduces quotation mistakes?

Accepted Answer

Send destination country, voltage, dish type, target batch size, meals per day, quantity, certification requirement, port or delivery address and preferred Incoterm before asking for price.

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